Faulty Products / Consumer Guarantees
You are entitled to a replacement or refund for a major failure of the product. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If you believe that a product that you have purchased from ABUGGY website is faulty please return it to us, where our team members will consider what remedy you are entitled to. If you cannot do this, or having spoken to one of our customer care executives you are not satisfied that your rights are being appropriately observed, then you can submit your concerns in writing via email at firstname.lastname@example.org.
Please note that many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in home support and advanced trouble shooting. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired. You may therefore prefer to contact the manufacturer rather than ABUGGY, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact us for assistance.
Website terms of sale
By placing an order for Goods from ABUGGY you agree to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of Goods.
In these Terms and Conditions:
“Account” means a personal account created by you on the Website;
“Delivery Charge” has the meaning given in Section 3.3;
“Delivery Options” means the delivery options available for an Order which are listed on the Website, as updated from time to time. The delivery options available for an Order will vary depending on factors such as the nature of the Goods you are purchasing and your delivery address. Delivery options may include standard delivery, express delivery or same day delivery. Delivery Charges and estimated delivery times may vary for each Delivery Option;
“International Delivery Charges” has the meaning given in Section 3.5;
“Order” means an order for Goods, placed on the Website;
“Password” means the password needed to access your Account;
“Pre-Orders” means an Order placed for a product (e.g. CD, DVD, Blu-ray disc, computer game or console game) prior to the official release date of that product;
“Restricted Goods” means Goods which are only intended to be viewed, played, listened to or otherwise utilised by a person of at least a certain age;
“Selected Delivery Option” has the meaning given in Section 9.7; and
“Website” means abuggy.com.
YOUR LEGAL RIGHTS
Your purchase of Goods will be subject to certain laws including, without limitation, the Indian Consumer Law. The Indian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that ABUGGY represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Indian Consumer Law) which cannot by law be excluded, restricted or modified.
PRICING & TAXES
3.1 Prices for Goods are as shown on the Website.
3.2 ABUGGY.COM reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by ABUGGY.
3.3 In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery Option. Any Delivery Charge will appear in your shopping cart.
3.4 If ABUGGY agrees to deliver Goods outside of India, international delivery charges will apply (“International Delivery Charges”). International Delivery Charges, applicable to your relevant country, will appear in your shopping cart.
3.5 By placing an Order you agree to pay the price for the Goods, any Delivery Charge, any Additional Delivery Charge and any International Delivery Charge.
3.6 All prices and Delivery Charges, Additional Delivery Charges and International Delivery Charges quoted are in Indian Rupees and are inclusive of GST.
4.1 If you do not already have an Account you will need to create one before placing an Order unless you utilise the “Guest Checkout” feature of the Website.
4.2 You may not set up an Account for someone else.
4.3 Please ensure that you enter all information carefully when creating an Account. You warrant to ABUGGY that all information provided by you in relation to your Account is complete, true and accurate
4.4 You must notify ABUGGY immediately if you become aware of any actual or potential unauthorised use of your Password or Account.
4.5 Except to the extent otherwise required by law (including, without limitation, the Indian Consumer Law), ABUGGY will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorised use of your Password or Account which takes place before you notify ABUGGY, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
4.6 If ABUGGY suffers any loss, damage, cost or expense as a result of any unauthorised use of your Password or Account which takes place before you notify ABUGGY then you must pay ABUGGY the amount of that loss, damage, cost or expense if ABUGGY asks you to.
5.1 You can place an Order by following the instructions on the relevant ABUGGY website.
5.2 An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Additional Delivery Charge or International Delivery Charge. ABUGGY may accept or reject your offer in its absolute discretion. In particular, but without limitation, ABUGGY may reject Orders for commercial quantities of Goods. If you wish to order commercial quantities of Goods please contact email@example.com.
5.3 Each Order that you place will, if accepted by ABUGGY, be a separate and binding agreement between you and ABUGGY with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.
5.4 If you place an Order for someone else to receive the Goods you must obtain their consent before providing ABUGGY with their personal information and, by placing an Order, you confirm to ABUGGY that you have done this.
5.5 Sale of Restricted Goods is subject to various State and Territory laws. By placing an Order for any Restricted Goods you warrant to ABUGGY that you are:
(a) 18 years of age or older, where you Order products that are classified R18+;
(b) 15 years of age or older, where you Order products that are classified MA15+.
When placing an Order for Restricted Goods you warrant that you are not obtaining the Restricted Goods on behalf of a person that is not eligible to purchase the Restricted Goods themselves.
5.6 For “Lowest Price Guarantee” Goods, a limit of one per customer applies.
5.7 Please ensure that you enter all information carefully when placing an Order. You warrant to ABUGGY that all information provided by you in relation to each Order is complete, true and accurate.
5.8 Please check your Order and Selected Delivery Option carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by ABUGGY. ABUGGY will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.
5.9 Except to the extent otherwise required by law (including, without limitation, the Indian Consumer Law), ABUGGY will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by ABUGGY, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
5.10 Where you place separate Orders the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge/ International Delivery Charge if applicable) will apply to each Order. ABUGGY cannot consolidate separate Orders into one delivery.
5.11 Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately, for example: where the goods are being dispatched from different locations; where the Goods are of different types; or where the Goods have different availability statuses. Please note that a Delivery Charge is calculated based on several factors including the Good’s weight, dimensions, packaging, the number of delivery shipments required and the Selected Delivery Option.
5.12 You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.
5.13 The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.
5.14 You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
5.15 Except to the extent otherwise required by law (including, without limitation, the Indian Consumer Law), ABUGGY will not be liable to you, or any other person, for any loss, damage, cost or expense arising out of or in connection with of any of the events set out in Section 5.13 or arising out of or in connection with you accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT
6.1 When you submit an Order you will receive an Order reference number via e-mail.
6.2 ABUGGY will process payment for your Order when, or shortly after, you place your Order (except to the extent set out in clause 3.4). Your Order is deemed to be accepted by ABUGGY when ABUGGY does this, however ABUGGY may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that ABUGGY cancels your Order having already processed payment, it will refund payment in accordance with Section 13.1.
6.3 In the event that the price of a Pre-Order is permanently reduced between the time that payment is taken pursuant to Section 6.2 above and the time of the dispatch of the Pre-Order, the amount of the price reduction will be refunded to you. For credit card or Payment Wallets payment the time that it takes for the refund to take effect is likely to be between 1 and 10 days and will depend upon how quickly your issuing bank or Payment Wallets (as the case may be) processes the cancellation. For ABUGGY Gift Card payment the time that it takes for the refund to take effect is likely to be between 5-10 days.
6.4 When ABUGGY accepts an Order it represents an agreement by ABUGGY to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.
6.5 You must pay for Goods by credit card (Visa or Mastercard), certain prepaid payment cards, Payment Wallet or by ABUGGY Gift Card. If the name on the credit card/payment card/account does not match the name on the Order, ABUGGY may refuse to accept your order or ask you to provide additional information (for example, proof of identity documents) in accordance with its fraud detection processes. By providing your credit card/payment card/gift card you authorise ABUGGY to deduct the price and the applicable delivery charge(s) from such card.
6.6 ABUGGY reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.
6.7 ABUGGY may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason including, without limitation: (a) where our fraud detection systems detect possible irregularities; (b) because your financial institution has declined payment; or (c) because your payment card has expired. Where this is the case, ABUGGY reserves the right to cancel your Order and/or place your Order on hold and request you to provide additional information (for example, proof of identity documents) or arrange payment by another method.
6.8 Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and we will notify you by email.
CANCELLATION OF ORDERS
7.1 ABUGGY reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. ABUGGY may do this for example, but without limitation, where:
(a) ABUGGY’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond ABUGGY’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that ABUGGY is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(d) you ask ABUGGY to cancel your Order in accordance with section 5.8; or
(e) in the circumstances set out in Sections 3.4 or 6.7.
7.2 You may cancel your Order where ABUGGY:
(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated delivery time listed on the Website for the applicable Selected Delivery Option, other than a result of any delay: (i) for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the Goods; or (ii) which was outside ABUGGY’s control including the situations set out in Sections 7.1(a) and (b) above.
7.3 Where ABUGGY cancels your Order after acceptance it will send you an e-mail notifying you of cancellation.
7.4 In the event of ABUGGY or you are cancelling your Order after payment has been processed, ABUGGY will refund any money paid in respect of that Order. Section 13 of these Terms and Conditions sets out further information about refunds.
7.5 Except to the extent otherwise required by law (including, without limitation, the Indian Consumer Law) or as expressly set out in these terms and conditions, ABUGGY will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
AVAILABILITY OF GOODS/REFURBISHED STOCK
8.1 As ABUGGY is dependent upon its Suppliers to provide stock, ABUGGY cannot always guarantee availability. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. ABUGGY reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law (including, without limitation, the Indian Consumer Law), ABUGGY will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
8.2 Goods that are shown on the Website as “Refurbished Stock” are Goods which have a cosmetic blemish or imperfection such as a scratch, dent or rub mark, have had a fault that has now been repaired by the manufacturer, or are ex-display models. All Refurbished Stock is in perfect working order and comes with the standard manufacturer’s warranty in addition to any statutory rights which apply.
9.1 Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.
9.2 Goods will generally only be delivered to addresses within India. ABUGGY is unable to deliver to certain parts of India and where this is the case you will not be able to process your Order through the website. ABUGGY may, in its absolute discretion, agree to accept Orders for software products for delivery outside India but is under no obligation to do so.
9.3 Where requested, ABUGGY will deliver to PO Boxes or Postal Lockers in India where possible based on the size of the Goods. Where it is not possible to deliver the Goods to a PO Box or Postal Locker and you have input a PO Box or Postal Locker as the delivery address when placing your Order, ABUGGY will call you to arrange an alternative delivery address.
9.4 Following dispatch of your Goods, ABUGGY will email you with confirmation of dispatch and an invoice for your Order.
9.5 On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, we will, at our discretion, either:
(a) take your Goods to our delivery service provider’s local depots;
(b) take your Goods to a ABUGGY nominated alternate delivery point that is close to your delivery address (e.g. pharmacy, petrol station, post office or newsagent); or
(c) re-deliver your Goods to your delivery address at a later date.
You will receive a text message and/or a calling card at your delivery address containing details of the local depot, alternate delivery point or contact details for you to arrange for re-delivery of your Goods. Please note that if you do not pick up your Goods from the nominated alternate delivery point within the period specified in the text message and/or calling card, your Goods will be taken to one of our delivery service provider’s local depots for you to pick up at your convenience.
9.6 If you require Goods that you have ordered to be re-directed to an address which is not the original Order address, and such Goods have already been dispatched, ABUGGY will use reasonable endeavours to re-direct the Goods to your requested address and may charge you a reasonable fee for doing this.
9.7 When you place an Order for Goods to be delivered, you will be required to select one of the available Delivery Options for your Order. An estimated delivery time will be listed for the Delivery Option that you select (“Selected Delivery Option”) for your Order. ABUGGY will use reasonable endeavours to deliver the Goods in your Order by the estimated delivery time for the Selected Delivery Option. If certain Goods in your Order are out of stock, the Selected Delivery Option will list different estimated delivery times for those out of stock Goods. Please note that the estimated delivery time for your Selected Delivery Option is an approximate delivery time only and is not a guaranteed delivery time for your Order.
9.8 ABUGGY’s arrangements with its suppliers means that ABUGGY is only permitted to dispatch online Pre-Orders no earlier than one day prior to the official release date of the Goods offered for Pre-Order. Goods ordered up to 7 days prior to the official release date are (unless otherwise advised) guaranteed to be despatched from our warehouse no later than one day prior to the official release date, and will be delivered to your designated delivery address within India in accordance with your Selected Delivery Option for those Goods. Goods ordered within 7 days prior to the official release date may not be despatched until after the official release date.
DELAY IN AVAILABILITY OR DELIVERY OF GOODS
10.1 You agree and acknowledge that:
(a) ABUGGY does not guarantee the dispatch or delivery or availability of Goods within the timeframes set out in Sections 9.7 – 9.8 above, estimated delivery times listed for the Delivery Options or the Selected Delivery Option for your Order or any other timeframes otherwise specified by ABUGGY or any of its staff;
(b) stock availability and events outside ABUGGY’s control may cause delays, or in some circumstances, prevent your Goods from being delivered;
(c) delays are particularly likely to occur during busy sale periods such as those around Diwali, Christmas, Easter and public holidays; and
(d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Indian Consumer Law), neither ABUGGY nor any of its agents will be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
GIFT CARDS Terms & Condition
- ABUGGY Gift Cards (Gift Cards) entitle the holder to goods/services equal to the value stated on the Gift Card or remaining after partial redemption.
- Gift Cards are only redeemable on ABUGGY.COM website.
- Gift Cards may not be exchanged (wholly or partly) for cash.
- The value shown on a Gift Card includes GST.
- Gift Cards are partially redeemable, and any unused balance will remain on the Gift Card and cannot be redeemed for cash.
- If the Gift Card holder’s order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.
- All Gift Cards sold at ABUGGY or at third party locations do not expire. Gift Cards can be redeemed at any time even if a Gift Card specifies an expiry date.
- Should ABUGGY suspect any fraud relating to a Gift Card, ABUGGY may refuse to redeem the Gift Card until ABUGGY is satisfied that no fraud has occurred.
- ABUGGY is not liable for any lost/stolen Gift Cards. Please contact ABUGGY immediately if your Gift Card has been lost/stolen. Lost/stolen Gift Cards can only be replaced if satisfactory proof of purchase is provided and the Gift Card has not been redeemed.
REFUNDS OF YOUR MONEY
12.1 Where ABUGGY is obliged to refund your payment pursuant to these Terms and Conditions, ABUGGY aims to initiate your refund within 2 business days (Monday – Friday 9 a.m to 5 p.m). Please note that where Goods have been purchased using a ABUGGY gift card, the applicable refund will be processed back onto the ABUGGY gift card. The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund. Please note that if ABUGGY is obliged to provide you a partial refund of your payment for specific Goods in your Order, we will only refund the component of the Delivery Charge relating to the Goods which are subject to the refund.
12.2 Except to the extent otherwise required by law (including, without limitation, the Indian Consumer Law), ABUGGY will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.
RETURNS / WRONG PRODUCT / FAULTY OR DAMAGED GOODS
13.1 You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case, you should contact ABUGGY on firstname.lastname@example.org within 7 days of delivery.
13.2 If you have a problem with any Goods or otherwise wish to return them please refer to ABUGGY’s Returns Policy which forms part of these Terms and Conditions.
13.3 When returning Goods:
(a) please provide ABUGGY with your proof of purchase.
(b) it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase.
Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.
15.4 You may not be entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.
MORE INFORMATION ABOUT ABUGGY’S LIABILITY TO YOU
14.1 To the full extent permitted at law, ABUGGY is not liable for any loss of profit, loss of revenue, loss of business, loss of bargain, loss of savings, loss of data, loss of goodwill, loss of reputation, the cost of obtaining replacement or alternative goods or the cost of other remedial measures, or for any indirect, special, economic or consequential loss, arising in connection with any Order or Account.
ADDITIONAL TERMS AND CONDITIONS
16.2 Additional terms and conditions apply to delivery of home appliances and large panel TVs which ABUGGY classifies as big and bulky. See ABUGGY Home Appliance Delivery Terms & Conditions and Large Panel TV Delivery Terms & Conditions, which form part of these Terms and Conditions.
17.1 ABUGGY reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.
17.2 Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or enforceability of that provision in any other jurisdiction.
17.3 These Terms and Conditions are governed by the laws of Mumbai-Maharashtra, India.